🚢 Harbour International is Looking for a Customer Service Agent

With over 40 years of experience, Harbour International is a global logistics company specializing in the efficient management of international shipments. Its commitment to excellence and proactive communication has established it as a strategic partner in its clients' supply chains, ensuring on-time deliveries at the best price.

Harbour International stands out as a "niche" service provider, catering to a select group of clients who value personalized service, long-term relationships, and the support of a highly specialized team.

With a strong presence in Central America and the Caribbean, the company manages over 420 shipments per month, collaborates with 78 active clients, and ensures a seamless flow of communication with nine interactions per shipment.

About the role

Harbour International is looking to add a Customer Service Agent to its team, responsible for strengthening commercial relationships and ensuring efficiency in shipment coordination while providing exceptional service that exceeds customer expectations.

Key Responsibilities

✔️ Commercial Relationship Development

• Support customers with quotation requests.
• Coordinate quotations for both active and prospective clients.
• Collaborate with the commercial team to enhance client relationships.
• Maintain regular contact with clients via calls and emails to build long-term relationships.
• Conduct commercial visits to clients, both locally and internationally.

✔️ Shipment Coordination

• Send shipment instructions once the client has approved the rate.
• Collect the required documentation from all parties involved.
• Set up shipper and consignee profiles in the system.
• Coordinate with the operations department to ensure all information is complete and documents (FPOA and POA) are received.
• Maintain fluid communication with all parties throughout the shipment coordination process.

✔️ Communication & Reporting

• Manage calls and emails with shippers, consignees, and other stakeholders.
• Provide customers with regular updates on ongoing shipments.
• Send weekly reports with shipment status updates.
• Maintain communication with the sales team to share key information.
• Generate and send weekly reports for customers with shipments from the U.S. and other origins.
• Prepare monthly reports for the commercial team.
• Manage commercial route reports for Jamaica and Saint Lucia.
• Prepare shipping and commercial route reports for all clients.

What we’re looking for

• 3 to 5 years of experience in logistics and international trade.
• Strong skills in sales and customer service.
• Ability to work in a team and under pressure.
• Fluent English (required).
• Own vehicle or transportation (preferred but not mandatory).

If you're looking for an opportunity to grow in a company with an international track record and a highly specialized team, apply now and become part of Harbour International!